If you're a small business today, odds are good that you have relied on an IT service provider that operates under a "break/fix" model. This means the IT service provider will fix problems that occur on your network after the problem has impacted your business. Often times, these IT vendors are one man operations and are juggling numerous clients, and thus can't be very responsive to your business needs. There are also the IT consultants who charge very high rates and are looking for projects where they can come in, make their money and leave. Neither of these models are beneficial to your business in the long run.
A Proactive Approach
As your IT services provider, we believe that we have a responsibility to help you avoid problems before they occur, not wait for problems. Thus, Business Information Solutions has invested in tools and technology in-house that are designed exclusively for the purpose of diagnosing and monitoring your computers and network assets 24x7. This technology even gives your network the ability to "self-heal" when certain issues occur, such as email delivery stopping---without the need for a Systems Engineer to be dispatched.
We Partner with You
If you choose BIS Solutions as your IT service provider, we take on the responsibility of really understanding your business and how your IT operation interacts with your employees, customers, and vendors. BIS will be more than just a "network repair shop". We will plan meetings with you to discuss your business objectives and how these impact your IT investment. Partnering requires establishing long-term relationships with our clients.
Networks, even small networks, require maintenance on a regular basis. There are some key things that should be checked on a regular basis with any network to prevent or minimize issues. If we are not regularly checking your network, then when problems occur they take much longer to solve and are generally more severe because they probably went undiagnosed for longer. We can help you reduce as well as stabilize your on-going costs for network support by implementing a sound Network Support Plan.
Depth of Resources
BIS employs an expert team of industry-certified Systems Engineers with diverse skills covering a broad spectrum of IT solutions. Whether you need expertise in servers, security, wireless networks, data backup/storage, or enterprise applications such as MS Exchange, eFax or Document Management---BIS has someone who can help. Also, because our clients' technical documentation is stored centrally, any BIS team member may assist you with issues.
Standards
We have developed best practices and standards for maintaining, monitoring, and documenting networks. Implementing standards allows us to efficiently manage our clients' networks and gives you, as a small business, access to the same internal IT processes found at world-class IT operations.
Contact Us today to find out how we can help you focus on your business, while we focus on your technology!